GDPR Policy

Data controller

Data controller: Fencing Company Stoke - Installations and Repairs Contractor

Address: 4 South Terrace, Stoke-on-Trent ST4 4BZ

Email: info@fencingcompanystoke.co.uk | Phone: 01782 944 245

We have not appointed a separate Data Protection Officer. Data protection queries should be sent to the email address above.

Scope

This policy covers personal data processed when you:

• Submit our online quote form or contact us by phone or email
• Receive a site visit for fencing installation, repair or commercial perimeter work
• Enter into a contract for fencing services
• Communicate with us during or after a project

Categories of personal data

• Identity and contact data — name, phone, email, property address
• Enquiry data — fence specifications, photos, access notes, postcode
• Contract data — quotes, invoices, payment records, job notes
• Technical data — limited website usage data via cookies (see our Cookies Policy)
• Communications — call notes, emails and form submissions

Purposes and lawful bases

We process personal data for the purposes below:

• Handling fencing enquiries — lawful bases: legitimate interests and steps prior to contract
• Providing quotes and site visits — lawful bases: contract and legitimate interests
• Delivering installation and repair services — lawful basis: contract
• Billing, accounting and legal compliance — lawful bases: contract and legal obligation
• Responding to complaints or legal claims — lawful bases: legitimate interests and legal obligation

Processors and third parties

We use trusted processors who handle data on our instructions, including:

• Tally — online quote form hosting
• Google — embedded maps on our contact page and Business Profile links
• Email and telecommunications providers
• Accounting and payment service providers where used

Processor obligations

We require processors to protect data appropriately. We do not authorise processors to use your data for their own unrelated marketing.

International transfers

Some processors may store or process data outside the UK. Where this occurs, we rely on appropriate safeguards such as UK adequacy regulations, standard contractual clauses or processor commitments recognised under UK GDPR.

Retention schedule

• Enquiries not proceeding to contract — typically up to 24 months
• Active quotes — duration of quote validity plus reasonable follow-up period
• Completed contracts — job records for warranty and business purposes, typically up to 7 years where linked to financial records
• Financial records — minimum 6 years per UK tax requirements

Data subject rights

You have the right to request access, correction, erasure, restriction, objection and portability (where processing is automated and based on consent or contract). You may withdraw consent at any time for consent-based processing.

Submit requests to info@fencingcompanystoke.co.uk. We respond within one month unless an extension is permitted. We may need to verify your identity.

Children’s data

Our fencing services are intended for adults arranging property work. We do not knowingly collect data from children under 16 without parental authority.

Data breaches

We maintain procedures to detect, report and investigate personal data breaches. Where a breach poses a risk to your rights, we will notify you and the ICO as required by law.

Complaints

Contact us first at info@fencingcompanystoke.co.uk so we can resolve your concern. You may also lodge a complaint with the Information Commissioner’s Office: ico.org.uk/make-a-complaint.