Privacy Policy

Who we are

Fencing Company Stoke - Installations and Repairs Contractor is the data controller for personal information collected through this website, by phone, by email and during fencing quotations and installations.

Contact: info@fencingcompanystoke.co.uk, 01782 944 245, 4 South Terrace, Stoke-on-Trent ST4 4BZ.

Information we collect

We may collect and process the following information when you contact us about fencing work:

• Name and contact details (phone number, email address, property address and postcode)
• Details about your fencing enquiry (fence type, approximate length, access notes, photos you send)
• Communications by phone, email or through our quote form
• Site visit notes relevant to preparing a written quote or carrying out installation or repair work
• Billing and payment information where you proceed with a job

How we use your information

We use your information to respond to enquiries, provide written quotes, arrange site visits, deliver fencing installation and repair services, manage payments and communicate about your project.

We do not sell your personal data. We do not use your data for unrelated marketing without your consent.

Lawful bases (UK GDPR)

• Contract — to provide fencing services you have requested or to take steps at your request before entering a contract
• Legitimate interests — to respond to enquiries, manage our business operations and improve our services, balanced against your rights
• Legal obligation — where we must retain records for tax, accounting or regulatory purposes
• Consent — where you have given clear consent, for example when optional marketing is offered

Quote form (Tally)

Our website quote form is hosted by Tally (tally.so), a third-party form provider. When you submit the form, your entries are processed by Tally on our behalf. Tally may process technical data such as IP address and browser information as part of providing the service.

Please review Tally’s privacy documentation for details of how they handle form data. We access submissions to respond to your fencing enquiry.

Sharing your information

We may share information only where necessary:

• With suppliers or subcontractors involved in delivering your fencing work, limited to what they need to perform their role
• With professional advisers (for example accountants) under confidentiality obligations
• With regulators or authorities if required by law
• With IT and website service providers who support our operations under appropriate agreements

Retention

We keep enquiry and quote records for a reasonable period to manage follow-up and business administration, typically up to two years unless a longer period is needed for an active or completed contract.

Financial and tax records are retained as required by UK law, generally at least six years.

Your rights

Under UK data protection law you have rights including access, rectification, erasure, restriction, objection and data portability where applicable. You may withdraw consent at any time where processing is based on consent.

To exercise your rights, contact info@fencingcompanystoke.co.uk. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Security

We take reasonable steps to protect personal information from unauthorised access, loss or misuse. No internet transmission is completely secure; please avoid sending sensitive payment card details by unsecured email.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after changes constitutes acceptance of the updated policy.